Privacy Policy for Level Up Tile Pro

Effective Date: May 5, 2025

At Level Up Tile Pro ("we," "us," or "our"), your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or use our services. By accessing our website or engaging with us, you consent to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

  • Fill out a contact form

  • Request a quote or consultation

  • Subscribe to our mailing list

  • Engage with us via email or phone

  • Leave a review or testimonial

This may include:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Project details

  • Any other personal information you choose to provide

b. Automatically Collected Information

When you access our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Referring URLs

  • Pages visited, time spent, and interaction data

This information is collected using cookies, server logs, and similar technologies.

c. Third-Party Information

We may receive information about you from third parties, such as social media platforms, ad networks, or analytics providers, based on your interaction with their services.

2. Use of Information

We use your information for various business purposes, including:

  • To provide tile installation and remodeling services

  • To respond to inquiries and customer service requests

  • To improve website functionality, performance, and user experience

  • To send newsletters, promotions, and service updates (only if you opt in)

  • To analyze website traffic and user behavior using tools like Google Analytics

  • To detect, investigate, and prevent fraudulent or unauthorized activity

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data depends on the context:

  • Consent: When you voluntarily provide information (e.g., newsletter signup)

  • Contractual necessity: To provide services you request

  • Legal obligation: To comply with legal or regulatory obligations

  • Legitimate interests: To operate and improve our services

4. Disclosure of Information

We do not sell or rent your personal data. We may disclose it:

  • To trusted third-party service providers (e.g., hosting providers, CRM systems, analytics services)

  • To comply with legal obligations or enforce our rights

  • To law enforcement or government agencies if required

  • In the event of a business transfer, merger, acquisition, or sale of assets

All third-party service providers are required to maintain the confidentiality and security of your information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure. These include:

  • SSL encryption

  • Firewall protection

  • Access controls and employee training

However, no method of transmission over the Internet or electronic storage is completely secure.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may anonymize data for research or statistical purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right to access and receive a copy of your data

  • Right to correct or update inaccurate data

  • Right to request deletion ("right to be forgotten")

  • Right to object to processing or restrict processing

  • Right to data portability

  • Right to withdraw consent at any time

To exercise these rights, contact us at [Your Email Address]. We may need to verify your identity before responding.

8. Cookies and Tracking Technologies

We use cookies to personalize your experience, analyze website traffic, and serve targeted ads. Cookies can be:

  • Essential cookies: Necessary for website functionality

  • Performance cookies: Help us analyze site usage

  • Functionality cookies: Remember your preferences

  • Targeting cookies: Deliver relevant advertising

You can manage cookie settings in your browser. Disabling cookies may limit certain features of the site.

9. Third-Party Links

Our website may contain links to external websites that are not governed by this policy. We are not responsible for the content or privacy practices of those sites. We recommend reviewing their privacy policies.

10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, you may contact us at:

Level Up Tile Pro
📧 [LevelUpTilePro@gmail.com]
📞 [859-489-9468]

Thank you for trusting Level Up Tile Pro with your information.